Personal styling service for professional women’s attire

Frequently Asked Questions

If you don’t find an answer to your question, please email us at service@39thavenue.co

What is 39th Avenue?

39th Avenue is an online personal styling service for women that ships customers a hand-picked selection of clothing based on their personal style preferences and size. There are no fees and the shipping is free both ways. Simply fill out the 39th Avenue Style Profile and our personal stylists will handpick a selection of 3-4 outfits unique to your individual needs. You can buy what you like and return the rest!

How does it work?

Fill out your Style Profile

We’ll need to know a little bit about you before we start. Completing your profile should only take a few minutes.

Receive your box

As soon as we receive your profile we will begin your personalized selection of 3-4 outfits handpicked by our personal stylists. Please expect to receive your box in 5-7 days.

Keep what you love and send the rest back

When you receive your box, you have 3 days to try everything on in the comfort of your own home and with your own wardrobe. Keep what you love, send back the rest. Use the same box that you received everything in and use the pre-paid return label. Send us an email to pickup@39thavenue.co and we will schedule the pick-up for you. Shipping is free both ways.

There are no commitments, subscription fees, or minimum purchase requirements.  You just pay for the clothes you keep.

When will I be charged?

When we receive your returned box, we charge you for the items you kept. We offer a free 3-day, try-on-at-home approach to buying clothes. We send you a selection of 3-4 outfits. You decide what to keep and what to send back. We require a valid credit card on file before your box is shipped. To protect against fraud we will put through a $0 authorization charge prior to shipping.

If you don’t ship your box back within 3 days of delivery, you’ll be charged for the entire order on the 5th day. Don’t worry: If you do get charged, we’ll still take back unworn items in their original condition (with the tags still on) for a prompt, full refund. If you need more time than 3 days, request an extension by emailing service@39thavenue.co.

How does your sizing work?

Please fill in the size questions in the style profile to provide us with your size. It may take us two shipments to get your size right so please be patient. Once you have purchased from us, we will have your accurate size and will get it right every time. We may choose to ship you a different size than what you have included in your Style Profile as we know what sizes will fit best. Don’t worry about the number on the tag!

What types of items might you send me?

We currently offer blazers/jackets, pants, skirts, dresses, blouses and tops. Although we carry a variety of styles, we focus on the needs of the professional woman offering a variety of suits and separates that are perfect for a polished office look. If you travel for business, let us know. We have great fabrics that are perfect for the frequent traveler. Of course, we want to meet your needs for casual time as well and are adding variety to our collection all the time.

What are the prices?

39th Avenue is a premium clothing service with prices similar to top-tier stores. Typical pricing:  Dresses – $275-$365; Jackets/Blazers: $375-$450; Pants: $195-$260; Tops: $75-$225.

How does shipping work?

39th Avenue clients enjoy free shipping both ways as a benefit of using our service! We use FedEx or UPS to ship packages to you and you don’t have to sign for your packages so don’t worry about them arriving while you are at work. When you are done trying things on, just pack the items you don’t want into your box with the prepaid label and email us when ready for pick up.

Can I track my shipment?

You will receive an email with a tracking number once your package has shipped. Within 24 hours of receiving this notification, you should be able to track your package.

Where can you ship to?

Currently, we provide free shipping within Canada with the exception of the following postal codes:
Postal Code Exception Image
Please contact us for areas within these zones.

Is a signature required to have my package delivered?

No. however, while we request that no signature be required for delivery, on occasion FedEx may require it for security reasons.

How do returns work?

Send us a quick email and we will pick up your box. Please make sure and use the return label included in each box.

How long do I have to send back the items I don’t want to keep?

Returns are due for pick up three days after you receive the package (for example, if your shipment arrives on Monday, we ask that you email us your pick up by Thursday.) Please let us know if you don’t get your package on time by emailing service@39thavenue.co and we will make an exception on your return date. If your return email has not been sent within three days of receipt, we will contact you to arrange for pick-up. If we do not get a response, we will assume you are keeping all items and charge your credit card for the entire shipment. Unfortunately, we can’t accept additional returns after your initial return is sent.

Can I get another size or do an exchange?

If you absolutely love an item but you need another size, just let us know by emailing us at service@39thavenue.co and we will try our best to accommodate.

If you don’t find an answer to your question, please email us at service@39thavenue.co